AT&T

Small business help page
publishing

Senior Web Publisher

Key contributions

• Published and maintained structured help content for AT&T’s Small Business admin portal
• Maintained navigation hierarchy and topic taxonomy across a large-scale admin help library
• Managed a large-scale CMS content library including 1,500+ PDFs and thousands of supporting assets
• Ensured accurate, compliant technical documentation for SMB admin users

AT&T

B2B site redesign

Senior Web Publisher

Key contributions

• Migrated content to a new CMS.
• Implemented designs based on redlines, wireframes, and copy.
• Partnered with Product and Engineering to ensure seamless migration.

Impact

• Enhanced site usability and user experience for 7.7M unique visitors.